@osimt365

Our Team & Support

Our passion goes beyond making knives — it’s about helping you feel confident and at ease in your kitchen. From choosing the right knife to mastering essential cutting techniques, we’re here to support your cooking journey every step of the way.

You’ll find quick answers in our FAQs, and for deeper learning, our cooking tutorials are designed to help you unlock the full potential of your knives. Whether it’s about knife care or sharing the joy of cooking, we’d love to connect with you. Join us anytime on Instagram @osimt365 — your questions and stories are always welcome.

STORE ADDRESS

Ning Jin Centre, 7 Cheng Yip Street, Kwun Tong, Hong Kong

OPENING HOURS

Monday – Saturday, 10AM to 5PM

Popular Questions

We offer Free Worldwide Shipping on all orders over $99. All packages are shipped directly from China. Delivery times vary by destination, but we ensure prompt dispatch for every order.

We take great care to ensure that every item we ship is free from defects and securely packaged to withstand the rigors of shipping. In the rare event that you receive a damaged or defective product, we will act quickly to provide a replacement.

If we need the original item returned, we will cover all shipping costs. In most cases, we also add extra padding

We accept Visa, MasterCard, Discover and American Express cards via our secure checkout. We also accept payment via our PayPal checkout, where you may use any card or balance associated with your PayPal account. Sorry, but we do not accept checks or money orders.

All items listed on our website are in stock. Orders placed before 1pm China Standard Time (CST), Monday through Friday, will be processed the same day. Orders placed after 1pm CST, on weekends, or on holidays will be processed on the next business day.

We offer free standard shipping on all orders over $99, with packages shipped directly from China. Delivery times vary depending on your location: most regions can expect their orders within 7–20 business days, while some destinations may take longer due to customs or local logistics.

For larger quantities or special items, additional processing time may be required. In such cases, we will contact you promptly to confirm how you would like to proceed.

Once your order is shipped, you will receive an email with tracking information and an estimated delivery date. We strive to dispatch every order promptly and ensure it arrives safely at your door.

All orders from our website are shipped globally. We do not automatically collect local sales tax, VAT, or customs duties. Depending on your country or region, you may be responsible for paying any applicable import taxes, customs duties, or local sales tax upon delivery.

We recommend checking your local regulations to understand any additional fees that may apply when your order enters your country. Our prices are listed in USD, and any such charges are the responsibility of the recipient.

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